Refund policy

Return & Refund Policy

Thank you for shopping at the QueenBeast Official Merchandise shop!
We are happy to help you with whichever questions you might have.

If you are not happy with your purchase, please privately reach out to info@queenbeast.shop in order for us to evaluate the status of your order, and eligibility for a refund.

To help us evaluate your case quicker, please include the following information in your e-mail:

• Number of order.
• E-mail address used to complete purchase.
• A list of what you are sending back and why.

After the Approval of Your Refund

If your request is approved, we will accept a return of the unused product within 14 days after your purchase – if 14 days have passed since doing so, you will not be offered a refund of any kind. Once we receive the returned item, we will then give you a refund (excluding shipping as we are unable to refund the initial shipping cost of your order).

Please allow up to 30 days for your return to be processed.

We will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We cannot be held responsible for items damaged or lost in a return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without an actual receipt of the purchase, or proof of received return delivery.

Eligibility for Refunds

Returned items must be delivered to us unused, in the original packaging and in the condition they were received or they may not be eligible for a refund and may be subject to a restocking fee.

To complete your return, we require a receipt or proof of your purchase.

In the unlikely event that an item is returned to us in an unsuitable condition, the refund will not be processed, and the item will not be sent back. All goods will be inspected on return.

Exempt Goods: The following are exempt from refunds

On sale items.

Gift cards.

Any item that is not in its original condition, damaged or missing parts for reasons not related to us.

Any item that is returned over 14 days after the delivery.

In Case Your Refund Is Approved

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at info@queenbeast.shop 

Thank you for shopping at the QueenBeast Official Merchandise shop, we hope this information was helpful. Rock on!